Returns

Returns Overview

To start the return process simply call us at 626-792-5547. A sales associate will review your order and see what the next steps are. Returns need to be sent back to the manufacturer in resalable condition. This includes no damage to the box or product. The package and product should look like it did when you received it. All manufacturers have different return policies, so every return is different. The amount of time that you must return something, and the amount of the refund will vary from manufacturer to manufacturer. Some items are not returnable for credit. Items that are custom made or made-to-order can not be returned. These items were created specifically for the homeowner. Many manufacturers do not take these items back. You may ship returns to the manufacturer or directly to George's Kitchen and Bath. We recommend that you have tracking information when you ship an item so that it does not get lost. The associate that is handling your return will tell you where to ship the item to.

Returnable Vs Non-returnable Items

Return policies vary from manufacturer to manufacturer. We work closely with manufacturers and always process returns if possible. Timeframe is also important when it comes to returns. The sooner we request an item be returned to a manufacturer, the better chances we will have of receiving a refund. Therefore, it is important to inspect products as they come in. The return process for eligible items should be started within 30 days of receiving the item to ensure that you are not disqualified for having the item for too long. Items that are customized or made-to-order are not eligible for return.

Items need to be returned in the same condition that they were received. Here are some requirements for returnable items:

Defective & Damaged Items

Items that arrive and are defective or damaged are eligible for credit or a replacement item. Claims for defective or damaged items need to be started within 180 days of receiving the item. The sooner we start the process the better. If you receive the incorrect item, then we would go through the same process as a defective item. We would need to request a replacement from the manufacturer. It also helps with incorrectly received items to start the process as early as possible. We might need to send the defective or incorrect item back to the manufacturer. If we need to send a defective item back to a manufacturer, then we will provide a shipping label so that it is easy for you to send back.

Defective items include:

Return Process

The first step of the returns process is to contact an associate at George's Kitchen & Bath. Clients can call 626-792-5547 and any associate will help them. Return processes can vary depending on the items that were ordered and the manufacturer that produced the items. The associate at George's Kitchen & Bath will call the manufacturer and see what the next steps are. If a product is eligible for return, then it will need to be sent back to George's Kitchen and Bath or directly to the manufacturer that created the item. The associate will also send the manufacturer the return paperwork. We recommend that the clients return items via FedEx or UPS with a tracking number. Tracking numbers are important so that we can follow up to confirm that the package was received at the end destination. Refunds are issued after the item is received and the manufacturer decides that it is in resaleable condition. Refunds are issued the same way that the original payment was made. If you purchased directly through our website, then we will automatically refund whatever credit card you used. If you used your credit card in store or we processed the payment over the phone, then we will need to have that card information again to process the refund. If you are receiving a refund by check then plan on two weeks for processing and shipping time to receive the check. If there is a restocking fee associated with the return, then we will deduct that amount prior to processing the return.

Cancelation Request

Cancelations are available for some items if the cancellation request is made in a timely manner. If you would like to request a cancelation call George's Kitchen & Bath at 626-792-5547 and an associate can help with the request. Cancelations need to be made before an item is in production or has shipped. After you call an associate, the associate will call the manufacturer and check the eligibility of the cancellation. If an item is eligible for cancelation, then the associate will process the cancellation and issue a refund. If the item is not eligible for cancelation, then the associate will review what the next steps and options are.